Support Services

VIDI provides all users of VIDI-developed solutions and VIDI-distributed equipment, as well as broadcast products from third party providers, with a comprehensive range of services and long-term support. To assist our clients in Europe to maintain and operate their equipment at peak performance, we offer them 24/7 year-round service and support.

Whether our clients request support to ensure the interoperability of their system, need on-site support for critical operations during their live productions, or require spare parts or any product upgrade, we have the service team, the facilities and the expertise in place.

For manufacturers of broadcast equipment wanting to outsource particular functions, we offer to run the support and service, handling it according to our high quality standards.

VIDI offers its clients rapid access to expert technical resources and provides services tailored to their specific business needs.

Our clients benefit from best-in-class services based on proven technical & industrial expertise, and our solid track record of providing professional solutions for the complex workflows of the broadcast industry.

Our extensive range of services and support includes:

  • A 24 hours/365 days a year Hotline
  • Spare parts
  • Fault resolution for defective components
  • Remote maintenance
  • Technical incident telephone support
  • On-site service and support
  • Reporting
  • Ticketing
  • Management software for clients
  • Documentation
  • Troubleshooting
  • Equipment Repair
  • Preventative and after-warranty maintenance
  • New and exchangeable parts
  • Software-updates